Originally Posted by golfguru
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I have a lot of friends who are HG fitters down under so take this as a "I know both sides of the story" bit of input.
I spend so much time cutting HGs 2" overs down to a size that players can hit off grass an not a board its not funny. Everyone wants length so an extra bit of controllable clubhead speed is handy. The key word there is controllable. I see many players who can nail a club off a matt or lie board but have no chance in play of grass with +2". Most of those players are too embarrassed to go back to HG and ask for the chop as they have lost faith in not just the product but the fitting method too.
HG clubs and their fitting carts are magic. I even show the lads how to use a LM to prove some of their sales pitches but boy rather like TGM swing docs and 'the rest' there is a big difference in knowledge of real fitting. Answer is to find a TGM savy fitter be it an HG or any other fitting system 
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The first time I came in contact with HG was through this site. Never heard of it. I begun asking questions and it did not take long time to see the benefits a fitter/teacher have with this system.
So I put myself in contact with HG Europe, one thing lead to another and last week I had the pleasure to attend a seminar in Germany, runned by HG, and also spend a day with HG´s CEO. During that time I learned more about the system, I could "pick his brain" and see some fitting session with some players.
After that day, little more than a week ago, I have been surfing around the internet to get so much information/input regarding HG.
Some are positive to HG, and some, especially in iseekgolf, are very negative.
The thing that strikes me is that it is the company, HG, who gets the negativ comments. NOT THE FITTER!!!
HG only build the clubs that the fitter has ordered. They DO NOT CHANGE those specs.
AND, all those unsatisfied customers, WHY did they not go back to the fitter with their complaints. To my knowledge, HG is THE ONLY company that gives the customer the opportunity to change the specs on the clubs after receiving them WITHOUT COST, the only catch is that you have to do it within the first 100 days.
I said: within the
first 100 days!!
You dont like the head - change
You dont like the shafts - change
You dont like the grips - change
Seems to me that all the "unsatisfied" HG customers didn´t get this info.
Is it HG´s fault - NO
They should talk to the fitter.
Btw, my fitting cart is on its way.